THE SERVICING POLICY SUMMIT OF THE YEAR
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MATTERS 2025
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Join us in Dallas, TX this winter for a forward-looking meeting with AISLE Institute's Board, Cross-Section Leaders, and Members. A recap of the Institute's 2025 policy goals and and its regulatory and advocacy goals for the coming year will be on the agenda as well as relevant policy and servicing matters. Networking and high-level policy discussions amongst mortgage servicers, legal professionals, and thought leaders from government, technology, and other ancillary fields will lead our robust discussions and policy-focused sessions.
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DATE |
December 3 - 5, 2025 |
LOCATION |
Las Colinas Ritz Carlton | Dallas, TX |
AGENDA AT-A-GLANCE
Wednesday, December 3 |
Thursday, December 4 |
Friday, December 5 |
Opening Sessions 3:00 - 5:00pm |
Servicing Policy Sessions 9:00am - 4:00pm |
Board Meeting 9:00 - 10:00am |
Opening Reception 5:00 - 6:00pm |
Reception and Dinner 5:30 - 8:3opm |
Invitation-Only Servicing Policy Agenda Meeting 10:00 - 11:00am |
Wednesday Sessions
PRE-SESSION DETAILS
RegistrationOpening Remarks |
2:00 PM | Cottonwood Foyer3:00 PM | Cottonwood |
MortgageAI: Risk and Reward of Tech Shifts in ServicingMortgage and technology thought leaders discuss the arrival of artificial technology in mortgage operations from origination to servicing to default. How can machine learning (ML) improve and automate data analysis and risk assessments or will bias from Large Language Models (LLMs) incorporate vs. eradicate bias in lending, underwriting, and servicing? Will AI’s natural language processing power drive effective chatbots and can they be compliant with Limited English Proficiency (LEP) standards? What will human oversight, compliance, and quality controls look like for AI-generated, supported, or robotically-processed functions look like in a future where AI drives the industry?
PANELISTSCara Hardy, Rocket Mortgage
Kim Hoffman, MortgageConnect Christine Walker, Esq., Fowler White Burnette, P.A. Jorie Kelly, Celink CONVERSATION LEADERMichael Merritt, BOK Financial |
AISLYTICS: Data Trends and Challenges for Bottom-Up AnalysisDeep-dive with data-driven leaders as this session looks at data from the ground up in this engaging session based on the recent AISLE publication, AISLYTICS. Explore trends in law firm data, regional trend and data clusters, and conclude with a national view foreclosure trends from Auction.com. This session explores how Show Me and other factors are moving the needle on foreclosure trends in major ways and discuss with panel leaders how servicers and legal vendors can drive better file movement and more efficient portfolio performance.
PANELISTSJanuary Taylor, Esq., McMichael Taylor Gray
Daren Blomquist, Auction.com Laura H.G. O'Sullivan, Esq., McCabe Candace Russell, Carrington CONVERSATION LEADERCade Holleman, AISLE |
POST-SESSION DETAILS
All-Attendee Networking ReceptionSponsor, Board, and AMPLIFY Finalists Dinner |
5:00 PM | Gallery6:30 PM | Via Real |
Thursday Sessions
PRE-SESSION DETAILS
Continental BreakfastOpening Remarks |
9:00 AM | Cottonwood9:45 AM | Cottonwood |
Thursday Opening Session |
10:00 - 11:00 AM | Cottonwood |
IPOh, no: What might newly (again) public GSEs mean for housing?
It’s been 17 years since mortgage giants Fannie Mae and Freddie Mac were last publicly traded entities, and the Trump Administration has recently articulated its goal of taking the companies public again as soon as, well, possibly before this session happens. Panelists may discuss the impending GSE IPO and its repercussions, or they may discuss how it’s going in its initial offering period.
Key questions include: Does a GSE IPO equate to GSE reform? What do more independent GSEs mean for the future of housing? What does the post-conservatorship era mean for FHFA? How does Noerr-Pennington Doctrine impact GSE advocacy post-conservatorship?
Key questions include: Does a GSE IPO equate to GSE reform? What do more independent GSEs mean for the future of housing? What does the post-conservatorship era mean for FHFA? How does Noerr-Pennington Doctrine impact GSE advocacy post-conservatorship?
PANELISTS
Christy Soukhamneut, STRATMORE Group
The Honorable Theodore (Ted) Tozer, Urban Institute
The Honorable Theodore (Ted) Tozer, Urban Institute
CONVERSATION LEADER
Nolan Turner, Carrington
Regulatory Authority and Ability 1.0: When Strict Interpretation Moves the NeedleWith such strict scrutiny on regulatory authority by the current administration, it is critical to analyze the far-reaching implications on current and future policies published by HUD and other regulatory and housing agencies. This rigorous re-evaluation of existing regulations may not question or alter an agency’s authority, but it may impact their ability to enforce, interpret, or apply existing regulations. If authority remains the same, but ability shifts, both between or within agencies, significant questions arise for housing professionals.
PANELISTSSteven K. Eisenberg, Esq., Stern & Eisenberg
Roger Stotts, New American Funding Amanda Ward, PennyMac CONVERSATION LEADERCatherine Aponte, Esq., Friedman Vartolo |
Regulatory Authority and Ability 2.0: Show Me your CAFMVAs agency guidance on Show Me continues to evolve, the mortgage servicing community grapples with updated interpretations on the Commissioner’s Adjusted Fair Market Value (CAFMV) bid guidance and its downstream impact on foreclosure auctions, claims, and surplus funds. Hear from those who’ve interfaced with HUD directly on both issues, Show Me and CAFMV, and hear their take-aways as they discuss best practices in the short-term and policy goals for the long-term that will achieve the best outcome for servicers, their vendors, and adhere to agency guidance.
PANELISTSGeorge Lane, Esq., Auction.com
Lisa Lee, Esq., McCalla Raymer Leibert Pierce Jodi Gaines, CRFS Allen Myers, Esq., JPMorgan Chase CONVERSATION LEADERMarissa Yaker, Esq., AISLE |
MID-SESSION DETAILS
Networking Lunch |
1:15 PM | Cottonwood |
Day-to-Day: Tight Margins, Tight Interpretation, and Tighter TimelinesWith tighter interpretation of industry regs and tightened pressures on margins, bottom lines, and production timelines, where will relief come? What can be leveraged on the increasingly short runway between today’s default servicing operations and tomorrow’s AI-fueled future? The answer may be more human touchpoints, not fewer. Panelists look to AISLE’s recent White Paper on outsourcing and discuss how the standards are already met, the PII-proof functions exist, and the solution, while sidelined, may stand ready in the wings—already.
PANELISTSTraci Luckhaupt, PHH Mortgage
Marisa Cohen, Esq., McCabe Rudy Casanova, Global Strategic Neeraj Mendiratta, KnovaOne CONVERSATION LEADERIngrid Jaschok, Cenlar FSB |
A Conversation: Taking Audit Cues from State RegulatorsIf HUD isn’t the new CFPB, then your state regulatory body certainly may be. This discussion builds on AISLE’s spring efforts in Washington, DC to connect state financial services regulators to the default industry for better communication and more open lines on default compliance and state regulatory matters. Learn more about innovations in state regulatory audits, their efforts to align and streamline, and most critically: what is not falling through the cracks as federal regulatory and enforcement actions recede with the CFPB’s reduced ability.
PANELISTSKevin Byers, Council of State Bank Supervisors
Mark McArdle, NewRez Kristin Zilberstein, Esq., ZBS Law Jonathan D. Cohen, Esq., RAS CONVERSATION LEADERPhillip Barragate, Esq., LenderLegal |
POST-SESSION DETAILS
AMPLIFY Networking ReceptionAMPLIFY Dinner & Awards |
5:30 PM | Gallery6:30 PM | Cottonwood |
ADVANCE SERVICER REGISTRATION
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Executive-level mortgage servicers and other leaders from the financial services industry may register for MATTERS and receive a complimentary registration. Please complete the form below to your advance RSVP for MATTERS. Servicer registration is $495 for the full event. To request a fee waiver, please do so using the form.
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